Mount Horrocks Wines is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Mount Horrocks Wines may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may periodically send promotional emails using the email address which you have provided.
- From time to time, we may also use your information to contact you for promotional purposes. We may contact you by email, phone or mail.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
This website may include links to other websites. These links are incorporated for reference only and Mount Horrocks Wines is not responsible for either their content or their reliability. Mount Horrocks Wines do not endorse or approve of any of the links listed.
All copyright, trade marks and other intellectual property rights in this website and its contents including design, text, graphics and photos are the property of Mount Horrocks Wines. The website is intended only for browsing and its contents may not be copied or linked to except with the prior written permission of Mount Horrocks Wines.
Shipping, Returns & Cancellations
Shipping costs, where applicable, will be clearly outlined at the point of sale.
All orders placed through our website will be dispatched within three business days. Please allow 7 – 21 business days for delivery.
Returns or Cancellations
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to firstname.lastname@example.org to arrange for the return of corked or flawed product.
Once the wine is received, we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed, you will receive a full refund, including shipping and handling charges. Please contact the tasting room at (08) 8849 2202 for return instructions.
A 15% restocking fee will be applied to all cancelled orders.